Customer Service Policy

One-Fuel Ltd. is a commercial company committed to setting and maintaining standards of excellence in the development and delivery of fuels, oils and related goods and services.

One-Fuel Ltd. strives to provide a high quality of service, reliability, dependability, timeliness and consistency in all its service-based activities. One-Fuel Ltd. regards all account customers or prospective account customers account customers , regulatory bodies, event staging organisations and the public whom we serve as our customers.

Customer Service Standards:

Courtesy
One-Fuel Ltd. and its staff will exhibit customer friendly service skills at all times. We will strive to be knowledgeable, professional and courteous in meeting the needs of our customers.

Confidentiality
One-Fuel Ltd. and its staff adhere to a detailed Privacy Policy that is available for on-line viewing.

Communication
One-Fuel Ltd. management can be reached by e-mail, phone, fax and post. All correspondence will be responded to in a clear, concise and timely manner. Our aim is that all correspondence, from date of receipt, will receive a response within 1-6 business days; more complicated issues will receive an acknowledgement within the response time, and updates on the progress of the matter until a resolution can be achieved.

Consistency
As part of our commitment to upholding standards, One-Fuel Ltd. has implemented and constantly reviews policies to ensure that its account management is consistent.

Support for Partners
One-Fuel Ltd. regards Series, venue and racetrack, and sponsors (as well as other suppliers of goods and services in the sector) as partners in raising and maintaining standards in the many aspects of motor sport. We endeavour to ensure that these partners are provided with clear and comprehensive information about our objectives and methods. We welcome input from our partners to ensure that One-Fuel Ltd. continues to meet the changing needs of the operational environment.

Reduce Bureaucracy
Wherever possible, and without compromising our professional standards, One-Fuel Ltd. strives to reduce the burden of unnecessary paperwork through the use of the Internet in order processing and tracking, communications and marketing.

Handling Complaints
One-Fuel Ltd. seeks fair, just and prompt solutions to any complaints it receives. All such issues should be directed to customer support in the first instance, where they will be acknowledged and directed to the appropriate person for action. In the event that any complaint is not upheld or addressed to the customers satisfaction, an appeal process to the Management of One-Fuel Ltd. will be provided.

Access to Information
Information about our organisation and its work is available on reasonable request and is regularly updated on our website at www.1-fuel.com .

One-Fuel Ltd. fully complies with the requirements of the Data Protection Act 1998 (as amended). Any personal or confidential information held by One-Fuel Ltd. about any customer, or partner is fully accessible to that person or body for review or editing, by contacting customer services.

Consultation and Feedback
Consultation is an important part of meeting our objectives. One-Fuel Ltd. conducts regular surveys of the needs and perceptions of its customers, using the feedback to enhance its service. Provision for giving feedback is also included in our website in the forms of a Question and Answer page, a discussion forum as well as the contact form.

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Customer Service Policy